Get customers updated & support without headache

Seamlessly support, provide updated changelogs to customers with powerful chatbot for Software and App

No Credit Card Required

Real Results in Numbers

+42%

User retention rate

+85%

Response time

-37%

Staffing Cost

+25%

Life time value

+31%

Cart recovery rate

99%

Support availability

"Implementing Smax AI into our customer support system has been a game-changer for our app. Since integrating their AI-driven solutions, we've seen a 46% reduction in response time and a 32% increase in student's satisfaction scores. The seamless engagement and 24/7 availability have allowed us to support our users globally without compromising on quality. Smax AI has truly transformed the way we interact with our students, also customers."

Jane D.
Head of Customer Experience, EduApp

Help wider audience but same support quality

Instant Answers with feedback

With Smax AI, your IT and App business can provide instant answers to customer inquiries, reducing wait times and increasing satisfaction, then receive feedback about support session.

Seamless Engagement

Engage with your audience seamlessly across multiple channels like website, app and Messenger, maintaining consistent support quality across various communication platforms.

24/7 Availability

Ensure support team is always available to meet customer needs, no matter the time or location. Enabling your business to extend its reach globally without compromising support quality.

Divide inbox into support team and roles

Roles and permission
With Smax AI, you can establish clear roles and permissions within your support team, ensuring that each member has access to the tools and information they need to perform their tasks effectively

Routing rules

Implement sophisticated routing rules to ensure that customer inquiries are directed to the most appropriate support agents or teams

Chat Widget Menu

Chat widget features an intuitive support menu that allows customers to easily navigate through self-service options, FAQs, and live support access, empowers users to find answers quickly or connect with the right support team with minimal effort.

Boost Engagement & get up to date information

From chat to email support

Customers can opt-in to receive comprehensive updates such as full fix changelogs, policies, or product roadmaps through email after interacting with the chatbot

Embeddable game and forms

Capture customer interest and gather valuable data through interactive embeddable games like Lucky Wheel and Forms. Smax AI offers dynamic tools that can be integrated directly into your website, enhancing user engagement and encouraging participation.

Audience Targeting and broadcast

Whether you're announcing new features, promotions, or updates, targeted broadcasts to pre-setup customer segment ensure that your communications are both timely and impactful, keeping your audience informed and engaged with your brand.

Why Smax AI is Best Fit

Engage and support Across All Channels in one place, offer powerful livechat support cappabilities

Hybrid AI Chatbot

AI seamlessly take care the recommendation, answer questions while advance bot function deliver dynamic, intelligent function that enhance customer engagement and satisfaction.

Embeddable Live chat widget

Embed chat widget to your sites or app easily, customize chat widget to fit your brand presence, and setup bot or AI Agents to answer any queries from customer instantly and get user feedbacks.

API and webhook support

Integrate your customer details and their events into Smax AI easily using Rest Api to manage and send personalized messages automatically or send data to 3rd-party app using webhook.

Frequently Asked Questions

You may find useful answers for each of question right now for Smax AI. If you have another pre-sale question, feel free to contact us in chat

How to enhance user engagement for an educational mobile app?

For educational mobile apps, Smax AI can provide instant answers to user queries, facilitate seamless onboarding through interactive chats, and deliver personalized learning recommendations. This not only improves user engagement but also ensures that learners receive the support they need to make the most of the app's educational content.

In what ways can SaaS companies benefit from Smax AI's Features?

SaaS companies can use Smax AI's audience targeting and broadcasting features to send personalized updates, feature announcements, and promotional offers to specific user segments. This ensures that communications are relevant and valued by users, leading to higher engagement and retention rates.

What are some ways Smax AI can improve customer support for a health and wellness app?

In health and wellness apps, Smax AI can provide users with health tips and reminders, and enable 24/7 support for common health-related inquiries. This enhances user experience by offering timely and accurate information, reducing the need for human intervention in frequently asked questions.

Transforming customer engagement today!

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